AI Claims Automation
MANUFACTURING
Leading Tyre Manufacturer
AI-powered warranty claims reducing processing time by 75%
Objectives
The objective was to reduce claim processing timelines and minimize dependency on subject matter experts. The solution aimed to automate repetitive validation tasks while enabling faster, consistent, and accurate warranty decisions.
Solutions
We developed an AI-driven claims processing platform that analyzed tyre images submitted under warranty claims. OCR models extracted serial and batch numbers directly from images, while computer vision models classified tyre damage into one of 27 predefined categories. A decision-support advisory layer provided curated recommendations to SMEs for final review. The platform eliminated bottlenecks and significantly accelerated end-to-end claim resolution.
Benefits
- Accelerated claim processing: Reduced average claim turnaround time from 22–23 days to under 5 days, a 75%+ cycle time reduction.
- Reduced manual dependency: Automated key validation tasks, lowering SME workload by 50–60%.
- Accurate damage classification: Achieved 85–90% classification accuracy across 27 damage categories, improving consistency.
- Improved decision consistency: Standardized evaluation framework reduced claim disputes and rework by 20–30%.
- COMPUTER VISION CLASSIFICATION
- OCR DATA EXTRACTION
- AI DECISION SUPPORT