Digital Merchant Underwriting
FINTECH
Canadian POS Machine NBFC
End-to-end digital underwriting accelerating merchant onboarding and compliance.
Objectives
The objective was to digitally transform the merchant underwriting process for a POS-focused non-banking financial firm. The goal was to eliminate manual paperwork, accelerate processing timelines, and ensure strict regulatory compliance while improving user experience.
Solutions
We redesigned the underwriting journey into a fully digital workflow, eliminating over 20 pages of physical documentation. The platform was tightly integrated with existing backend systems to ensure seamless data flow and compliance checks. Automated validations and digital document handling reduced manual intervention. A simplified, intuitive UX ensured ease of use for applicants and internal underwriting teams.
Benefits
- Fully digital processing: Eliminated 100% of paper-based documentation, reducing manual handling efforts by 70–80%.
- Faster merchant onboarding: Reduced underwriting cycle time from 3–4 weeks to 5–7 days, improving time-to-revenue by over 60%.
- Compliance-ready workflows: Embedded regulatory validations reduced compliance risks and audit exceptions by 30–40%.
- Enhanced user experience: Improved application completion rates by 20–30% through intuitive digital workflows.
- DIGITAL UNDERWRITING PLATFORM
- COMPLIANCE WORKFLOW AUTOMATION
- BACKEND SYSTEM INTEGRATION